We ship your orders from various international warehouses (US, Canada, Malaysia, and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
After we finish processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post office when it arrives at your country.
We will send you the tracking code of your orders to the email that you submitted when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment is handed over to the shipping company, i.e. once the shipment has left the fulfillment center of our online shop.
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you may not find information about your package, please try tracking your package again later.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs, or backlogs. Please note that tracking information will be displayed after your order has started being shipped.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customs procedure, you might be charged extra fees for the final delivery or the import tax, probably due to your shipping address being in a remote area. In this case, please kindly pay them the required fee to receive your order.
We offer safe shopping and accept payment via PayPal, credit card, debit card, or VISA. So you can choose the most suitable one for you. All products are listed in US Dollars, our system will automatically exchange your currency to make it easy for you when placing orders.